Returns and Refunds

 

If something has gone wrong

We make and pack every Sansa order ourselves, but things can still go wrong occasionally.

If your drinks arrive damaged, faulty or incorrect, email hello[@]sansadrinks.co.uk as soon as possible with:

• Your order number

• A description of the problem

• Clear photographs of the bottles and packaging

We’ll review it and arrange a replacement or refund where appropriate. Please don’t return or dispose of anything until we’ve responded.

Cancelling your order

If your order has not been dispatched, email us as soon as possible and we’ll cancel it for a full refund.

If your order has already been dispatched or delivered, tell us within 14 days of receiving it. Products must remain unopened, sealed and in their original condition.

Once we confirm the return, you must send the products back within 14 days. Return postage is your responsibility unless the products are faulty, damaged or incorrect. We’ll provide the return address and instructions by email.

Refunds

Approved refunds will be returned to your original payment method.

Where cancellation rights apply, we’ll refund the product price and the cost of our standard delivery service. We may reduce the refund if the products have been handled in a way that reduces their value.

Refunds will be processed within 14 days of receiving the returned products or receiving evidence that they have been sent back, whichever happens first.

Opened drinks cannot be returned for a change-of-mind refund. This does not affect your rights if a product is faulty.

Nothing in this policy affects your statutory rights.